Payments and Refunds

Proxy resources are sold as plans and packages. You see their parameters in the bot before you pay: proxy type, location, traffic volume, validity period, and whether a warranty applies and on what terms.

As a general rule, proxy resources (access to IP addresses, traffic, pools) cannot be returned or exchanged. The Service and the traffic are provided "as is" and "as available".

Warranty

If a plan comes with a working‑proxy warranty, then during the warranty period we help replace proxies or IP addresses that stopped working for reasons not related to a violation of "What's not allowed" and "Suspension and refusal of service". The warranty period and terms are set per plan and shown in the bot before payment.

The warranty does not cover proxies that don't work because of the blocked destinations and ports, or traffic cancelled after the package expired.

Compensation

In exceptional cases, and only at the discretion of the Service administration, we may decide on partial compensation for unused traffic in a specific paid package when you contact us.

• Unused traffic means traffic paid for as part of a specific package that, according to our and the Providers' internal accounting, has not been used at the time we review your request and has not expired. Only such traffic can be compensated. Used and cancelled traffic is not refunded or compensated.
• The form and amount of compensation (refund, crediting an equivalent amount to the internal balance, extra traffic and similar) are decided solely by the administration and cannot be disputed.
• Compensation is a discretionary right of the administration. It may refuse without giving a reason, set additional conditions (payment age, minimum remaining traffic and similar) or change the compensation rules unilaterally by updating this Agreement.
• Unless mandatory law directly says otherwise, the administration's decisions on warranties and compensation are final and not subject to review.

The service is considered delivered from the moment access to the proxy resources is provided. Money paid is not returned, except in cases directly provided for by the warranty of your plan, the "Refunds" section or mandatory rules of applicable law.

Fees of Providers and payment intermediaries, and network fees, are not returned under any circumstances.

The validity period of a plan or package, and the period during which its traffic can be used, are shown in the Service interface when you place the order.

• Traffic of rotating proxies (residential, premium residential and mobile packages billed by traffic volume) is valid for 30 calendar days from the package payment date, unless the interface shows a different period for a specific plan.
• When that period ends, unused traffic is cancelled. It is not carried over to the next package, not restored, and not subject to refund, exchange or compensation.
• When any other package expires, unused traffic is also cancelled, unless the terms of the specific plan directly say otherwise.
• We are not responsible for losing unused traffic and proxy access because you did not renew the package or top up the balance in time.
• You can turn off automatic renewal yourself, where that option exists. We notify you in advance when a package is about to expire.

A refund is possible only in three cases:

• the warranty of your plan applies (see "Plans, traffic and warranty");
• because of a technical error on our side, access to the paid proxy resources was not provided within 48 hours of payment;
• a refund is directly required by mandatory rules of the law of the Russian Federation, including Law of the Russian Federation No. 2300‑1 of 07.02.1992 "On Protection of Consumer Rights".

There is no refund when:

• a proxy was blocked or disabled on the grounds listed in "What's not allowed" and "Suspension and refusal of service";
• a proxy can't be used for the blocked destinations and ports;
• unused traffic was cancelled after its validity period ended;
• the traffic has already been used;
• in a dispute you have no convincing evidence of legitimate use of the proxy;
• there are other material violations of this Agreement;
• the payment was for buying, activating or renewing the Service's internal subscription. You can turn off its automatic renewal yourself, and we notify you in advance when it is about to end.

Payments via SBP

The refund goes to the same bank account and through the same operator of the Faster Payments System (SBP) that was used for the original payment. We don't refund to other details, except when the original account is unavailable (see below).

Submit the request through support (see "Contact"). It must contain:

• the date and time of the transaction;
• the payment amount;
• the SBP Operation ID;
• a short justification with a reference to the relevant part of this Agreement.

Timeframes:

• review: within 24 hours of receiving the request. You get a notice of approval or a reasoned refusal;
• sending the transfer: no later than 72 hours after approval;
• arrival of the money depends on the rules of the receiving bank and the SBP operator. Usually it arrives within one business day after we send it.

Fees of the SBP operator, the issuing bank, the receiving bank and other payment intermediaries, charged on the original payment or on the refund, are not compensated by us.

If a refund to the original account is objectively impossible for reasons beyond our control (you closed the account, the bank lost its license, the account was blocked by a decision of authorized bodies and the like), you provide alternative details and copies of documents confirming that you made the original payment. The refund method is then agreed individually.

We may ask for additional information and documents needed to confirm that the claim is legitimate and to identify the payer. The review period is extended for the time it takes you to provide them.

Other payment methods

For payments by bank card, cryptocurrency or any other method available in the interface, the refund goes to the details the original payment came from. If those details are unavailable through your fault, we choose the refund method.

Warranty refunds

Refunds under a plan's warranty are credited only to your internal balance in the Service. These funds cannot be withdrawn.

If proxy resources were bought with previously returned warranty funds, no further warranty compensation is provided for them.