If a proxy does not work
Connection errors, wrong geo, IP not changing
First check the proxy with one command, using your line in link format:
bash
curl -x 'socks5://user:pass@host:port' https://api.ipify.orgErrors
- 407 – the proxy rejected the login or password. Get a fresh line, check the field order, protocol, and port. More: Login and password.
- 503 in the first 10 minutes after purchase – the package is still being connected. Wait a few minutes.
- 503 No exit node – no IPs match the chosen geo right now. Remove the narrowest restriction: ZIP, city, or provider.
- No connection – check the term and remaining traffic in the panel, try the other protocol. If even
api.ipify.orgdoes not respond, wait a couple of minutes and contact support.
Geo and IP changes
- IP from the wrong country – change the country in Location and tap Get data. If you change the country right in the login, change
_s_too, or the old IP stays. - IP does not change – check Session: it should be "Rotating", and check Rotation. An open connection keeps its IP until it closes.
- IP changes too often – choose a timer rotation or a Sticky session.
Traffic and term
- Traffic ran out – Top up traffic in the panel: gigabytes are added and the term is extended by 3 months.
- Static order is ending – order card → Renewal.
Website blocks the proxy
If api.ipify.org opens but the target website does not, the connection is fine and the website restricts this IP or network type. Change the IP, geo, or proxy type. We cannot guarantee that every third-party website works.
Still stuck – write to @WissSupportBot with the proxy type, protocol, time, and error text. Do not send the password or the full line.